As a ‘referrer’ of Aon Products , real estate agents can act as a 'referrer with the capacity to perform some limited cashiers and clerks functions' (referrer) in relation to our insurance products. This is based on the very important assumption that you are referring and will not be providing any financial service, as defined by FSR.

By following our model and the guidelines outlined below, you and your staff will not get caught under FSR or be required to undergo the extensive training, compliance and administration processes that would otherwise be required under FSR.

To ensure that you are not considered to be a business that needs to be licensed or authorised under Financial Services Reform (FSR), there are a number of guidelines in respect of your conduct as a referrer of insurance products to Aon that we are obliged to inform you of, that you must follow.

These guidelines are as follows:

• You can only give factual information to a client. You cannot give advice, make a recommendation or give an opinion that may influence a client’s decision to purchase insurance. A Rental Protection Plus Insurance Fact Sheet has been developed to make this easy for you.
  
  
• You can provide the client with access to documentation or information about our insurance products and services. You can actively draw a client’s attention to the existence of the documentation or information, however you should ask them to contact Aon directly should they wish to purchase a policy.
  
  
• You can assist the client in completing a form. This can only occur after the client has made a decision to purchase and is limited to providing factual information or inserting information at their direction. Aon Personal Insurance has removed the need for the completion of application forms for landlords' insurance and all new policies can be purchased by telephoning Aon Personal Insurance on 1800 105 900.
  
  
• You can pass on information to the insurer, if asked to do so by the client. You are able to obtain a quotation for an insurance policy only if instructed to do so by the client, and when the client has provided you with all the relevant information that is required to obtain a quotation.
  
  
• You cannot affect insurance on behalf of a client. The client must apply for the relevant cover and the insurer must communicate back to the client the terms on which cover has been entered into (this may come via your office). Disclosure information required by an insurer can only be provided by the client.
  
  
• You can collect the premium from the client and forward it to the insurer. You can pay the premium for the client, if instructed to do so by the client (instructions can be granted in your Property Management Agreement with the landlord). We have also introduced an extended range of payment options.
  
  
• You must tell your clients at the time you refer them to Aon Personal Insurance of the remuneration you may receive if they accept our offer of insurance. Refer to our information on commission disclosure.

For clarification or more information of your role as a ‘referrer’ of Aon Products please contact our Real Estate Agent hotline on 1300 734 274 or email us.